Shopping guide 

Shopping by Ecotrade.ee e-shop is possible whether the Customer has been registered or not. The goods will be delivered all over Estonia. 

 Making a purchase 

The Customer selects a desired Product from the Online Store and adds it to the shopping cart by clicking on the button “add to cart”. After that the Customer can continue shopping, change the shopping cart or start ordering. 

Placing an order 

To place an order, the Customer must click on the button “Order”, after which the Customer is forwarded to the checkout page. On the checkout page the Customer fills in the contact information, selects the shipping method and clicks "place order".  

Correct data is needed for smooth and accurate delivery of the products. Ecosense OÜ will not take any responsibility for the incomplete shipments or other issues due to the incorrect data provided by the Customer. "Place Order" button confirms the order data and directs the Customer to the next page, where the payment method can be chosen. 

The Customer has the oppertunity to make the payment via next banks: Swedbank, SEB pank, LHV bank, Nordea bank, Danske bank and Krediidipank. After clicking "place Order" the Customer will be directed to the bank or payment center. Before making the payment the Customer has to make a tick in the box "I have read and agree to the terms".

If the Customer wants to pay directly through the bank link then the bank will provide the instructions how to make the payment.

If the payment is successful the bank will display the message "Return to the merchant". Having clicked on this link, information of successful payment reaches the Online store. The Online store will notify the Customer by e-mail of a successful submission of an order.  

Payment of an advance payment invoice basis.  If the Customer has confirmed the order the advance payment invoice will be sent to the Customers e-mail address. In the advance payment invoice the Customer will see the ordered products, shipping information, Ecosense OÜ data and bank accounts where to make the payment. If the Customer has not made the payment in 3 working days after receiving the advance payment invoice, then ecotrade.ee will cancel the order. Order confirmation will be sent to the e-mail address provided by the Customer. 

Delivery 

The Customer can choose whether to come and pick up the products or get it delivered by Itella Smartpost. The products ordered by the Customer will be delivered to the automated Itella Smartpost parcel terminal. The manager of the automated parcel terminal notifies the Customer with a message if the goods have reached the desired automated parcel terminal. Generally this is done within 2-5 working days from payment the order. For retrieval of the parcel, the Customer has to follow the instructions given on the screen. 

Free domestic delivery for all orders over 30 €.

For further questions please contact:

tel: +372 50 99 545

e-mail: info@ecotrade.ee